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Refund Policy

Refund Policy Overview

At OLearn, we are committed to delivering a high-quality learning platform that enhances student learning experiences. This Refund Policy outlines the terms and conditions under which presale memberships purchased via our website https://www.olearnhub.com/ are eligible for a refund. By purchasing a presale membership, you agree to the terms set forth herein.

1. Applicability

This policy applies exclusively to presale memberships for the OLearn Learning Platform ("Platform"), which is scheduled to launch in the future. Specific membership tiers may have additional or modified refund terms as detailed on their respective product pages. Please refer to the product-specific policies for further details.

2. Refund Eligibility and Conditions

Refunds for presale memberships may be granted if and only if one or more of the following conditions are met:

  • Service Non-Launch: If the Platform is not launched for any reason.

  • Delayed Launch: If the Platform is not launched by January 1, 2026.

  • Unsatisfactory Feature Delivery: If the features delivered on the Platform are substantially below the expectations as outlined during the presale.

Note: This policy applies uniformly—refunds will be provided in full without prorated adjustments or deductions.

3. Refund Request Period

Eligible refund requests must be submitted within 360 calendar days from the official launch date of the Platform. The “launch date” is defined as the day when at least one core functionality promised during the presale is made available to all users, updates to refine the Platform will ensue in relatively short iterations following the launch.

4. Refund Request Procedure

To initiate a refund request:

  • Contact Methods: Submit your request via email to olearn.connect@gmail.com or through our contact form at https://www.olearnhub.com/contact.

  • Required Information: Include your full name, the email address used for your purchase, order confirmation number, and a detailed explanation of the issue.

  • Processing Time: Refund requests will be processed within 10 business days from the date they are received. Notification of the refund decision will be sent via the email provided.

5. Refund Method

All approved refunds will be issued in full to the original payment method used at the time of purchase, or as otherwise communicated. Please allow up to 10 business days for the refund to be reflected on your statement.

6. Membership-Specific Terms

Certain membership tiers may have specific refund terms and conditions. Please review the refund policy applicable to each membership product on the corresponding product page. In the event of any conflict, the membership-specific terms will take precedence.

7. Communication and Updates

  • Notification: All refund decisions and updates regarding this policy will be communicated via the email address provided and will be posted on our website’s dedicated Refund Policy page.

  • Policy Updates: OLearn reserves the right to modify this Refund Policy at any time. Changes will be posted on our website and become effective immediately upon posting. We encourage you to review the policy periodically for any updates.

8. Contact Information

If you have any questions or need further clarification regarding this Refund Policy, please contact us at:

Effective Since: April 2025

Last Updated: April 2025

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